Archives: FAQs

Banana SIM card could be used also when traveling to destinations outside Europe where we have roaming partners with CAMEL network, that allow real time charging. Plan to go abroad? Please contact our Customer Care Service to discover who our roaming partners are for your travel destination. You can also check the CAMEL networks lists […]

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You have the obligation to inform us for the change of ownership of your SIM card within 24h. Please invite the new holder to register himself. For a Luxembourg number (+352), this is not necessary if the new holder is your parent, grandparent, child, grandchild, brother or sister, legally recognized partner or a person for […]

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Yes, if they have a proper identification, they can use it to identify themselves. You can also use your identity on their cards, providing you guarantee that they are the sole users. This is valid for your parent, grandparent, child, grandchild, brother or sister, legally recognized partner or a person for whom you are the […]

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If you go to a shop, you will walk out with an activated prepaid subscription. If you identify yourself on this page, please allow us 48h to process your request and activate your prepaid card.

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You can use your card in whole Europe: Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland (including the Aland Islands), France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, the Netherlands (+ the Antilles), Norway, Poland, Portugal (including Madeira & Acores), Reunion, […]

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If you have not exceeded the 3 months of inactivity time frame, you may reactivate your Banana SIM  just by topping up. If the time frame of inactivity is longer than 3 months, please visit one JOIN Experience Centre in order for you to find us and reactivate your Banana SIM.

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