DON'T HAVE YOUR SIM CARD YET?

Ordered today, delivered tomorrow

DON'T HAVE YOUR SIM CARD YET?

Ordered today, delivered tomorrow

#FAQ MOBILE

Find out everything about our mobile offer.
Banana SIM card could be used also when traveling to destinations outside Europe where we have roaming partners with CAMEL network, that allow real time charging. Plan to go abroad? Please contact our Customer Care Service to discover who our roaming partners are for your travel destination. You can also check the CAMEL networks lists below:
To refill your Banana SIM, you have the choice between refills ranging from 5€ to 45€. You can refill your Banana SIM directly from your phone by dialing *121*the refill code# SEND obtained online from e-shop within the www.bananasim.com website or from the voucher purchased from a JOIN Experience Centre, at a Primavera bakery, at the libraries k-kiosk, the cash desks at the supermarkets of Cora, Match & Delhaize and at the petrol stations Aral, Total, Texaco, Esso, Q8 and Shell.
You can consult your remaining balance by dialling *120# SEND from your mobile.
You may communicate the code obtained from your online purchase or top up voucher, to the person of your choice.
Good news! As of 15 November 2016 the validity period of your Banana sim card has been extended with 2 months! Each Banana SIM refill is valid now for 180 days instead of initially 120 days, divided into two time frames. The first period “In bundle starts from the moment you activate your refill and comes with a host of benefits, such as great tariffs and amazing BONUSES. During the second period of 150 days, the “Out of bundle tariffs” – although still attractive – apply. If a refill is added, the period of validity will be extended until this new refill expires. If you don’t refill your card once the 180 days of validity have expired, you can still receive calls while in Luxembourg and Belgium, receive texts and use WhatsApp in Europe (max 50 MB) for another 120 days. If you did not recharge in the meantime, at the end of this period you will lose your remaining credit. You can reactivate your card in one of our Joion Experience Centres within the next 30 days, otherwise you will lose your number too.
You can use your card in whole Europe: Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland (including the Aland Islands), France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, the Netherlands (+ the Antilles), Norway, Poland, Portugal (including Madeira & Acores), Reunion, Romania, Slovakia, Slovenia, Spain (including the Canary islands), Sweden, Switzerland, the United Kingdom.
*120# SEND = to check the credit left on your Banana SIM *121*refill code# SEND = to top up your Banana SIM *122# SEND = the menu that shows you all the different Banana SIM access codes *123# SEND = to change the language of the access code messages of your Banana SIM
All SIM cards activated before 30/04/2016 are activated with a #CALL flat. If you wish to switch to a #SURF (more Data) flat, send SURF via SMS to 9009. We will process your request as soon as possible and notify you via SMS once it's done. Note: All your remaining #CALL flat bonuses (those by default on your SIM card) will remain valid with your #SURF flat. Your consumptions will be discounted to the rates of the new #SURF flat which is enabled on your card. Top ups done after the change, will be credited to your #SURF flat.

1) Price per MIN / SMS / MB = 10 cts, all over Europe. Credit valid for 6 months.
2) Volume valid for Internet connections throughout Europe (including Luxembourg). Volume valid for 30 days.
3) Minutes valid in national, from national to Europe and Europe to Europe. Banana credit can also be used to send SMS or surf the Internet at the same rate, ie 10 cts per MIN / SMS / MB, anywhere in Europe.
4) MIN / SMS in national to other numbers Banana SIM. Valid for 30 days.

FIN DE L'ANONYMAT DES CARTES MOBILES PRÉPAYÉES

Comme annoncé à la suite du Conseil de gouvernement du 18.11.2015 au Luxembourg, JOIN Experience a mis fin à l’anonymat de ses cartes mobiles prépayées (Banana SIM). Ceci concernera dès aujourd’hui tout achat de nouvelles cartes prépayées au Grand-Duché de Luxembourg et également en Belgique, dans nos magasins et sur notre site web de vente en ligne. Lors de l’achat d’une nouvelle carte prépayée, une pièce d’identité sera désormais nécessaire.

>> Lire la suite du communiqué >>

END OF THE ANONYMITY OF MOBILE PREPAID CARDS

As announced after the “Conseil de gouvernement” on 18.11.2015 JOIN Experience has ended the anonymity of its mobile prepaid cards (Banana SIM). This decision is valid with short notice for the acquisition of all new mobile prepaid cards sold in the Grand-Duchy of Luxembourg and also in Belgium, inside all our physical shops and also inside our online shop. An ID card will be needed while acquiring a new mobile prepaid card.

>> Read the full Press Release >>

ENDE DER ANONYMEN MOBILEN PREPAID-KARTEN

Wie angekündigt nach dem Regierungsrat vom 18.11.2015, wird JOIN Experience die Anonymität seiner mobilen Prepaid-Karten (Banana SIM) beenden. Dies gilt kurzfristig für jeden Kauf einer neuen Prepaid-Karte in all seinen Shops (auch online) in Luxemburg und auch in Belgien. Ab sofort ist beim Kauf einer Prepaid Karte, ein Ausweis erforderlich.

>> Lesen Sie die Pressemitteilung >>

ENDE DER ANONYMEN MOBILEN PREPAID-KARTEN

>> Lesen Sie die Pressemitteilung >>

END OF THE ANONYMITY OF MOBILE PREPAID CARDS

>> Read the full Press Release >>

FIN DE L'ANONYMAT DES CARTES MOBILES PRÉPAYÉES

>> Lire la suite du communiqué >>

EINDE AAN DE ANONIMITEIT VAN PREPAID MOBIELE KAARTEN

Zoals aangekondigd na de Raad van de regering te Luxemburg van 18.11.2015, heeft JOIN Experience een einde gesteld aan de anonimiteit van de voorafbetaalde mobiele kaarten (Banana SIM). Deze beslissing treedt vandaag reeds in werking voor alle aankopen in Luxemburg van nieuwe voorafbetaalde kaarten. Dit geldt eveneens voor België, in onze winkels en onze webshop. Bij de aankoop van een nieuwe voorafbetaalde kaart, zal thans een identiteitsdocument nodig zijn.

>> Lees het volledige persbericht >>

EINDE AAN DE ANONIMITEIT VAN PREPAID MOBIELE KAARTEN

>> Lees het volledige persbericht >>

NEW PAYMENT SYSTEM
ON BANANA SIM!

Hi! I've just put in place a new online payment system, with a much better security (3D Secure). So don't worry if your payment interface looks different from what you're used to.

BONUS: I now accept debit card like Maestro and V-Pay (via Visa), in addition to the usual credit cards. Great, isn't it?

NOUVEAU SYSTÈME DE PAIEMENT
SUR BANANA SIM !

Salut ! Je viens de mettre en place un nouveau système de paiement en ligne, plus sécurisé (3D Secure): ne t’inquiète donc pas si l’interface de paiement est légèrement différente de celle que tu connaissais.

BONUS: j’accepte maintenant les cartes de débit Maestro et V-Pay (via Visa) en plus des cartes de crédit habituelles. Génial non ?

NEUES BEZAHLUNGSSYSTEM
BEI BANANA SIM !

Hey ! Ich habe soeben ein neues und sicheres (3D Secure) ONLINE-Bezahlunssystem online gesetzt : wundere dich also nicht wenn die Benutzeroberfäche ein wenig von der abweicht die du gewohnt bist..

BONUS : du kannst jetzt MAESTRO / V-PAY (via VISA) und die andern gewohnten Kreditkarten benutzen . Genial oder?

NIEUW BETAALSYSTEEM
OP BANANA SIM!

Hey! Ik heb zojuist een nieuw systeem voor online betalingen gebouwd, nog veiliger (3D Secure): maak je dus geen zorgen over de licht aangepaste betalingsinterface.

BONUS: Ik aanvaard nu ook Maestro en V-pay kaarten, naast de andere gebruikelijke kredietkaarten. Geweldig niet?

ACTIVE TA BANANA SIM !

Si tu as acheté ta carte SIM dans un point de vente en self-service, tu dois d'abord l'activer.

  1. Rend-toi sur la page d'enregistrement
  2. Complète le formulaire
  3. Tu recevras un email de confirmation quand ta carte SIM est active.
NEED TO ACTIVATE YOUR BANANA SIM?
Click here to access the registration form
IST DIE AKTIVIERUNG DEINER BANANA SIM NOTWENDIG?
Klick hier, um Zugang zum Formular für die Registrierung zu erhalten.

ACTIVATE YOUR BANANA SIM!

If you bought your SIM card in a self-service point of sale, you need to activate it first.

  1. Go to the registration page
  2. Complete the form
  3. You will receive an email confirmation when your SIM card is activated.

AKTIVIERE DEINE BANANA SIM!

Falls du deine SIM-Karte an einer Verkaufsstelle mit Selbstbedienung erworben hast, muss die Karte zuerst aktiviert werden.

  1. Gehe dazu auf die Registrierungsseite
  2. Fülle das Formular vollständig aus
  3. Nach Aktivierung deiner SIM-Karte erhältst du eine Bestätigungs-E-Mail.

ACTIVEER JE BANANA SIM!

Als je je SIM-kaart in een self-service verkooppunt kocht, moet je ze eerst activeren.

  1. Surf naar de registratiepagina
  2. Vul het formulier in
  3. Je ontvang een bevestigingsmail zodra je SIM-kaart actief is.