Banana SIM card could be used also when traveling to destinations outside Europe where we have roaming partners with CAMEL network, that allow real time charging. Plan to go abroad? Please contact our Customer Care Service to discover who our roaming partners are for your travel destination. You can also check the CAMEL networks lists below:

• For Luxemburg
• For Belgium

To refill your Banana SIM, you have the choice between refills ranging from 5€ to 45€. You can refill your Banana SIM directly from your phone by dialing *121*the refill code# SEND obtained online from e-shop within the www.bananasim.com website or from the voucher purchased from a JOIN Experience Centre, at a Primavera bakery, at the libraries k-kiosk, the cash desks at the supermarkets of Cora, Match & Delhaize and at the petrol stations Aral, Total, Texaco, Esso, Q8 and Shell.

You can consult your remaining balance by dialling *120# SEND from your mobile.

You may communicate the code obtained from your online purchase or top up voucher, to the person of your choice.

Good news! As of 15 November 2016 the validity period of your Banana sim card has been extended with 2 months! Each Banana SIM refill is valid now for 180 days instead of initially 120 days, divided into two time frames. The first period “In bundle starts from the moment you activate your refill and comes with a host of benefits, such as great tariffs and amazing BONUSES. During the second period of 150 days, the “Out of bundle tariffs” – although still attractive – apply. If a refill is added, the period of validity will be extended until this new refill expires. If you don’t refill your card once the 180 days of validity have expired, you can still receive calls while in Luxembourg and Belgium, receive texts and use WhatsApp in Europe (max 50 MB) for another 120 days. If you did not recharge in the meantime, at the end of this period you will lose your remaining credit. You can reactivate your card in one of our Joion Experience Centres within the next 30 days, otherwise you will lose your number too.

You can use your card in whole Europe: Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland (including the Aland Islands), France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, the Netherlands (+ the Antilles), Norway, Poland, Portugal (including Madeira & Acores), Reunion, Romania, Slovakia, Slovenia, Spain (including the Canary islands), Sweden, Switzerland, the United Kingdom.

*120# SEND = to check the credit left on your Banana SIM *121*refill code# SEND = to top up your Banana SIM *122# SEND = the menu that shows you all the different Banana SIM access codes *123# SEND = to change the language of the access code messages of your Banana SIM

All SIM cards activated before 30/04/2016 are activated with a #CALL flat. If you wish to switch to a #SURF (more Data) flat, send SURF via SMS to 9009. We will process your request as soon as possible and notify you via SMS once it's done. Note: All your remaining #CALL flat bonuses (those by default on your SIM card) will remain valid with your #SURF flat. Your consumptions will be discounted to the rates of the new #SURF flat which is enabled on your card. Top ups done after the change, will be credited to your #SURF flat.