#REGISTER YOUR BANANA SIM

#FAQ REGISTER

Find out everything about our registration process.
flag_belgium We are legally obliged to store this data in case the judicial authorities request it. JOIN Experience is compliant with law relating to the protection of personnal data (art 126).
flag_belgium Either you request your PIN code to the authorities of your district (http://eid.belgium.be/en/using_your_eid/pukcode_en_pincode) or you come to one of our Experience Centre and we will be happy to register you with your eID.
flag_belgium Please go to one of our Experience Centre with your eID and we will be able to register you.
flag_belgium Please go to one of our Experience Centre with a valid identification (passport, EU ID) and we will be able to register you.
flag_luxembourg Do not throw away your card, just register on this page or go to one of our Experience Centre to identify yourself (with a valid ID or passport). flag_belgium Do not throw away your card, just register on this page (with your eID and PIN) or go to one of our Experience Centre to identify yourself (with a valid ID or passport).
You have the obligation to inform us within 24 hours of the loss of your SIM card. We will suspend the card to prevent fraudulent use.
flag_luxembourg By law, all Luxembourgish mobile operators have to deactivate the prepaid cards without identity by 1 February 2017. So we will have to deactivate your card. Don't worry we will inform you in due time to avoid any disruption in your service. flag_belgium By law, all belgian mobile operators have to deactivate the prepaid cards without identity by the end of the year. So we will have to deactivate your card. Don't worry we will inform you in due time to avoid any disruption in your service.
flag_luxembourg If you haven't done yet, please follow the instructions on this page and register with your phone number, identity card or passport (or "attestation de dépôt d'une demande de protection internationale") . Alternatively come to one of our Experience Centre with one of these documents and our staff will be pleased to register your identity in our system. flag_belgium If you haven't done yet, please follow the instructions on this page and register with your phone number, eID card and Pin code. If you do not have an eID from the Belgian authorities or if you forgot your PIN code, please go to one of our Experience Centre with your ID or your passport and they will be able to register your identity in our system.
flag_luxembourg Per the new law, new and existing customers need to register their SIM cards, otherwise it will be deactivated. Deadline is 1 February 2017 for luxemburgish numbers (+352) flag_belgium Following the events of November 2015 in Paris, the minister of telecommunications (Alexander De Croo) proposed to lift the anonymity of prepaid cards . This is an initiative of the federal government, for which a draft law was adopted on 13 May 2016.
FIN DE L'ANONYMAT DES CARTES MOBILES PRÉPAYÉES

Comme annoncé à la suite du Conseil de gouvernement du 18.11.2015 au Luxembourg, JOIN Experience a mis fin à l’anonymat de ses cartes mobiles prépayées (Banana SIM). Ceci concernera dès aujourd’hui tout achat de nouvelles cartes prépayées au Grand-Duché de Luxembourg et également en Belgique, dans nos magasins et sur notre site web de vente en ligne. Lors de l’achat d’une nouvelle carte prépayée, une pièce d’identité sera désormais nécessaire.

>> Lire la suite du communiqué >>

END OF THE ANONYMITY OF MOBILE PREPAID CARDS

As announced after the “Conseil de gouvernement” on 18.11.2015 JOIN Experience has ended the anonymity of its mobile prepaid cards (Banana SIM). This decision is valid with short notice for the acquisition of all new mobile prepaid cards sold in the Grand-Duchy of Luxembourg and also in Belgium, inside all our physical shops and also inside our online shop. An ID card will be needed while acquiring a new mobile prepaid card.

>> Read the full Press Release >>

ENDE DER ANONYMEN MOBILEN PREPAID-KARTEN

Wie angekündigt nach dem Regierungsrat vom 18.11.2015, wird JOIN Experience die Anonymität seiner mobilen Prepaid-Karten (Banana SIM) beenden. Dies gilt kurzfristig für jeden Kauf einer neuen Prepaid-Karte in all seinen Shops (auch online) in Luxemburg und auch in Belgien. Ab sofort ist beim Kauf einer Prepaid Karte, ein Ausweis erforderlich.

>> Lesen Sie die Pressemitteilung >>

ENDE DER ANONYMEN MOBILEN PREPAID-KARTEN

>> Lesen Sie die Pressemitteilung >>

END OF THE ANONYMITY OF MOBILE PREPAID CARDS

>> Read the full Press Release >>

FIN DE L'ANONYMAT DES CARTES MOBILES PRÉPAYÉES

>> Lire la suite du communiqué >>

EINDE AAN DE ANONIMITEIT VAN PREPAID MOBIELE KAARTEN

Zoals aangekondigd na de Raad van de regering te Luxemburg van 18.11.2015, heeft JOIN Experience een einde gesteld aan de anonimiteit van de voorafbetaalde mobiele kaarten (Banana SIM). Deze beslissing treedt vandaag reeds in werking voor alle aankopen in Luxemburg van nieuwe voorafbetaalde kaarten. Dit geldt eveneens voor België, in onze winkels en onze webshop. Bij de aankoop van een nieuwe voorafbetaalde kaart, zal thans een identiteitsdocument nodig zijn.

>> Lees het volledige persbericht >>

EINDE AAN DE ANONIMITEIT VAN PREPAID MOBIELE KAARTEN

>> Lees het volledige persbericht >>

NEW PAYMENT SYSTEM
ON BANANA SIM!

Hi! I've just put in place a new online payment system, with a much better security (3D Secure). So don't worry if your payment interface looks different from what you're used to.

BONUS: I now accept debit card like Maestro and V-Pay (via Visa), in addition to the usual credit cards. Great, isn't it?

NOUVEAU SYSTÈME DE PAIEMENT
SUR BANANA SIM !

Salut ! Je viens de mettre en place un nouveau système de paiement en ligne, plus sécurisé (3D Secure): ne t’inquiète donc pas si l’interface de paiement est légèrement différente de celle que tu connaissais.

BONUS: j’accepte maintenant les cartes de débit Maestro et V-Pay (via Visa) en plus des cartes de crédit habituelles. Génial non ?

NEUES BEZAHLUNGSSYSTEM
BEI BANANA SIM !

Hey ! Ich habe soeben ein neues und sicheres (3D Secure) ONLINE-Bezahlunssystem online gesetzt : wundere dich also nicht wenn die Benutzeroberfäche ein wenig von der abweicht die du gewohnt bist..

BONUS : du kannst jetzt MAESTRO / V-PAY (via VISA) und die andern gewohnten Kreditkarten benutzen . Genial oder?

NIEUW BETAALSYSTEEM
OP BANANA SIM!

Hey! Ik heb zojuist een nieuw systeem voor online betalingen gebouwd, nog veiliger (3D Secure): maak je dus geen zorgen over de licht aangepaste betalingsinterface.

BONUS: Ik aanvaard nu ook Maestro en V-pay kaarten, naast de andere gebruikelijke kredietkaarten. Geweldig niet?

ACTIVE TA BANANA SIM !

Si tu as acheté ta carte SIM dans un point de vente en self-service, tu dois d'abord l'activer.

  1. Rend-toi sur la page d'enregistrement
  2. Complète le formulaire
  3. Tu recevras un email de confirmation quand ta carte SIM est active.
NEED TO ACTIVATE YOUR BANANA SIM?
Click here to access the registration form
IST DIE AKTIVIERUNG DEINER BANANA SIM NOTWENDIG?
Klick hier, um Zugang zum Formular für die Registrierung zu erhalten.

ACTIVATE YOUR BANANA SIM!

If you bought your SIM card in a self-service point of sale, you need to activate it first.

  1. Go to the registration page
  2. Complete the form
  3. You will receive an email confirmation when your SIM card is activated.

AKTIVIERE DEINE BANANA SIM!

Falls du deine SIM-Karte an einer Verkaufsstelle mit Selbstbedienung erworben hast, muss die Karte zuerst aktiviert werden.

  1. Gehe dazu auf die Registrierungsseite
  2. Fülle das Formular vollständig aus
  3. Nach Aktivierung deiner SIM-Karte erhältst du eine Bestätigungs-E-Mail.

ACTIVEER JE BANANA SIM!

Als je je SIM-kaart in een self-service verkooppunt kocht, moet je ze eerst activeren.

  1. Surf naar de registratiepagina
  2. Vul het formulier in
  3. Je ontvang een bevestigingsmail zodra je SIM-kaart actief is.